With this guarantee, the company NOVA Vertriebsges.m.b.H (marketing company limited) (below simply referred to as NOVA) guarantees the owner as cited in the warranty certificate (below simply referred to as the owner) for 300 flying hours, however, not exceeding a period of three years starting from the day of first purchase, that the equipment bearing the serial number has no material or production flaws. Should any material or production flaws occur during the period covered by the warranty, Nova guarantees free of charge repairs or to replace faulty parts if all of the following terms are fulfilled. Should rectification of the fault not be possible or prove uneconomical the rightful owner will, if so requested, receive a new glider of equal quality and type on cash payment by the owner of the difference in value between the new equipment and the current value of the damaged equipment. The warranty does not apply to damage caused by incorrect use or normal wear and tear or faults that do not or only slightly affect the usability of the equipment. The claim for guaranteed service exists solely between the owner of the equipment and NOVA.
The price of the equipment also includes the following benefits (Nova Protect), if the owner registers the purchased glider on www.nova-wings.com ‘My Nova’ (my.nova-wings.com/)
according to the set conditions within 10 days of first purchase. After the registration by the purchaser or dealer, the owner receives a certificate with all data and expiration dates from Nova COS System.
Nova Protect includes the following additional benefits:
For the period of 1 year counting from the date of first purchase, Nova will, on compliance of the conditions laid down, eliminate any damage caused during a flight through an accident and repair or replace the damaged parts. In case the repair of the equipment is not possible or uneconomical (a write off), the owner will, on request, receive a new glider similar in type and quality on cash payment by the owner of the difference in value between the new model and the current value of the damaged equipment.
Other material damage or injury to persons as well as theft or other loss are not included in the compensation obligation, neither are faults which do not or only slightly affect the usability of the equipment. A claim for compensation only applies to flying accidents involving the owner. Middlemen or other persons who have been given the equipment for whatever reason are not entitled to compensation.
All Nova gliders purchased in Austria, Germany and Switzerland, will be checked with Nova NTT (Nova Trim Tuning) by Nova and its authorized service points free of charge. The respective freight charges are not paid by Nova. The NTT is to be carried out within 12 months or 100 flight hours starting from date of purchase.
If the Nova glider is checked with NTT according to the set conditions and before the stated expiration date, the NFS (Nova Full Service) is to be carried out within 36 months, starting with the date of purchase. The NFS may only be conducted by Nova and its authorized service points.
In case the glider is not checked with NTT within the first 12 months of first purchase, an NFS is to be carried out within the first 24 months starting from date of purchase.
In case the Nova glider has been registered in compliance with the Nova conditions, and an NTT and NFS has been carried out within the stated dates by Nova or an authorized service point, the material warranty is extended to 48 months starting with the date of purchase.
Conditions for guarantee and compensation obligations:
Guarantee and compensation obligations are only valid from the date given on the guarantee card issued by Nova COS.
Compensation for damage caused before this date does not apply.
The guarantee and compensation obligations only apply to private sport and leisure time activities, not, for example, for use for commercial purposes.
The owner must keep a flight logbook in which all flights undertaken must be recorded and where at least the location, date and length of the flight are documented.
In the case of damage, the equipment together with the guarantee certificate and sales contract must be sent to NOVA or an authorised general agent. Repairs or replacements of damaged parts will be undertaken solely by NOVA. If the work is undertaken by third parties there is no entitlement to compensation. Further, the owner is not entitled to a replacement glider for the time of repair.
The current value of the hang-glider is determined as follows: the loss in value is calculated at 3% per month from the date of purchase (date of sales contract). In the first year the list price will apply, in the following two years it will be calculated according to the existing current value on 31.12 of the previous year.
All the necessary transport costs incurred and all risks arising in the carrying out of the guarantee and compensation obligations will be carried by the owner. Old used parts (in the case of a write off the entire equipment) will become the property of NOVA.
The guarantee and compensation obligations on the part of NOVA are limited to those specified on the guarantee card. The repair or replacement of other faults or damage, in particular damage caused as a result of faults, positive interests etc. is excluded. The legal rights of the owner are, however, not affected by this. When guaranteed compensation has been fulfilled once all further guarantee claims concerning NOVA protect become null and void. Legal guarantee deadlines exist in addition to this guarantee and will not be extended.
Additional Conditions for Guarantee Obligations:
Guarantee obligations will only be carried out if the fault is reported within the 4 year guarantee period and within 14 days of recognising the fault. This must be done in writing and be sent by registered mail. Faults that are only reported after the guaranteed period has run out are not included in the guarantee if they were not recognised within the guaranteed period.
Additional Conditions for Compensation Obligations:
Within 14 days of the date of an accident, an accident report sent by registered mail together with the complete damaged equipment must be sent to NOVA or an authorised general agent. The accident report must include the location and date of the incident as well as a description of the accident. If required any further documents necessary to clarify the assessment must be sent to NOVA.
In cases of gross negligence or deliberate damage on the part of the owner, all claims for compensation will become null and void. This also applies to accidental damage caused by a third party.
For all compensation obligations fulfilled by NOVA, in keeping with the conditions, the owner bears the cost of 50.- EURO (exl. tax). Compensation obligations will only be met after the complete payment of this amount.
In as far as the above mentioned conditions are not completely fulfilled, NOVA is entitled to refuse guarantee or compensation obligations